Phil - You always have some good thoughts and comments, which take the discussion into an area where it hasn't touched yet.
You quoted Erik's statement that there has been some thought about scaling back the magazine. That statement is true. You seem to agree with the second part of Erik's statement and my follow up comments that the outcome of the thought put into that idea is that the magazine has a great deal of value to most of the members and it would be a mistake to scale it back. I'm glad that we're on the same page about that, and I don't think you will see any scaling back in the foreseeable future.
Where you and I part ways is the perspective on the Chapters. I characterized the economic condition of our models program to Old Magnet earlier as at a midpoint of a change in direction, kind of like turning a battleship. Where we are with the Chapters is similar.
We have looked hard at the Club's perspective on its relationship with the Chapters and how our members could best be served. From my perspective, the old view of Chapters by Club administrations was pretty similar to yours "I don't give a (s__t) hoot about . . ." them. We blessed their name when they formed, made sure that the five people requesting formation were paid up members and gave them a $300.00 banner. That was the sum total of our support and efforts towards Chapters. (Comments here may not reflect the position of ACMOC, its Board or management. I'm speaking from a personal perspective here.)
Our Board looked at the realities of what the Club provided to its members on a day to day, month to month and year to year basis. The significant values we identified were: 1. A monthly magazine. 2. A website with bulletin board and online store. 3. Some Club and Caterpillar logo merchandise. 4. An annual show which was held in a different region of the country in conjunction with an existing show. That was about it.
Notice I didn't mention production of models. There is overlap between the models customers and our member base, but I think our member base is mostly guys like me who own or want a real tractor, to repair or restore it and to share it with others at shows.
The above four items are pretty much the sum total of the benefits our Club used to offer. As I participated in the discussion about our strategies, I kept this list in mind, along with the perspective about who I think our core members are (tractor owners). From my perspective, the Club didn't do much for the tractor owners. The magazine is good, could be better and we keep working on it. The website is great, and I think the future of our outreach to members. The logo merchandise is O. K., although I don't buy much of it. The annual show was not very useful to me. The only one I'd attended was 2004 because it happened to be at the Tulare show that I go to every year. Not much value added to me as a tractor owner, restorer or shower by my membership in the Club.
From this perspective, we looked at the realities of what the current eleven Chapters were accomplishing. They were people near each other, so they could afford to visit each other, get together around their tractors, talk, get to know each other and have fun on a regular basis. We realized that the Chapters really needed to be the heart of the Club. There were things we as a Club could do to move the Chapters to the forefront in our relationship with the members, while maintaining the four core things we already produce.
Erik was among those who took the lead in being creative about communicating with the Chapters, starting to try to spark interest and provide suggestions for activities. We developed a much stronger, more robust policy for our interaction with the Chapters. We changed our structure, completing our designation as a public charity, which was helpful to us, but allowed us to better support the Chapters as well. We've developed policies which allow us to assist Chapters directly with formation, compliance, insurance and many other areas. Erik's Committee has worked hard to nearly double the number of Chapters out there.
There will always be members like you who choose not to participate in a Chapter or don't have one nearby. That is fine and not only has your service from the Club not been diminished by the focus on Chapters, but your Club has become stronger because of that focus.
All of this, however, does not change overnight. We've seen the benefit already of the change in focus by the increase in Chapter count, and in Chapter activity. There hasn't been enough time to evaluate the effect of this change on membership numbers. Those newly formed and the existing rejuvenated Chapters won't turn up with fifty new members upon formation, they need time to do their work, create fun events and attract new members and convince expiring members to renew. I believe you will see a renewed growth in membership numbers because of this change in perspective, but the battleship has only turned halfway at this point.
You mention the 14 new members mentioned in the magazine. This isn't the whole picture. We only acknowledge true new members by name. What you don't see is the expired members who have rejoined, which has had a significant uptick in the last two years, or the renewal percentages, which reflect member retention and also has had a significant uptick over the past two years. You are right, there is a certain attrition because of non-renewals, death, etc.
We aren't gaining members like wildfire, but we are between 2,800 and 2,900 right now. This number reflects a stabilization of membership numbers, reversing a significant decline which began in 2008 and finally leveled off a couple of years ago. A lot of the reaction in membership numbers is economic and outside our control. I am confident, however, that the number stabilized and has begun to climb earlier than it would have if we weren't doing what we have been with the Chapter policy.
Your suggestion about the patterns, to give, license or sell them to someone like Rosewood, is one of the options on the table and is being researched and considered. I would have to say that approach is not among the front runners as far as our current assessment of best value for the members, but it is in the mix.
Old Magnet - Yours is another very good suggestion. I also have always felt that we should work to include more, or at least some, technical or historical information in the magazine. Some of the members of our Committees are connected to Caterpillar and have access to some of the archive information, like service bulletins and other technical information. Maybe we can develop a regular column, like the Ask the Experts, which reproduces one of these threads, where we just publish selected service bulletins or excerpts from technical documents which we think would be useful or interesting to our members.
Thanks for the continued discussion and input, and the chance to talk about some other facets of our operations.
Pete.