The suggestion to link our store into the Caterpillar system in your point 6. would be good for us. Unfortunately, Caterpillar hasn't had much interest when that idea, or similar thoughts to market through dealers, has been floated. For one thing, they have very rigorous and expensive requirements for anyone who's systems electronically interface with theirs. They also are very protective of their relationships with dealers and have not been open to anything we suggest which might involve them imposing any marketing opportunities on the dealers. They did offer to allow us to pay $2,500 to attend one of their quarterly dealer marketing forums so that we could make suggestions to the dealers there about how the dealers might offer some of our licensee products. That wasn't very attractive financially to us.
As to point 7., we don't generally incur direct costs of show production. Most of our events are accomplished by us being a guest at an existing show. We still have costs, although they are generally not large. Those costs include staff time and travel, van rental to carry merchandise to the show, sometimes table rental or tent rental, although many shows provide these to us at no cost. There are costs, they are not large, but they are there.
bernie - thank you for both of your posts. Your perspectives, for the most part, are parallel with mine. I didn't get a chance to reply to you earlier, but we do have a full time paid Club Manager. We restructured that position a few years ago, from when we had an Executive Director position. Our current Club Manager is very focused on membership retention and growth, among other duties. She has accomplished a number of positive initiatives which certainly have helped with retention and I think will complement our Chapter Policy by encouraging the continuation of the slight uptick in memberships. We also have a part time membership coordinator. Between the two of them, they staff the office, answer the phones, collect our money and make sure that all of our memberships, merchandise and other transactions get handled properly. They also staff our tents at the shows we attend and plan and execute our attendance at those shows.
We here are doing, and every member of the Board and management of the Club are doing exactly what you suggested, sitting at the table with the short pencil, figuring out where we are, where we need to go and how to get there. We will solve the immediate problem, the Club will operate differently going forward because of this work and I don't doubt it will be better for this work.
Pete.